change state on event ticket move

Moderator: crythias

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kenmurimi
Znuny newbie
Posts: 87
Joined: 24 May 2010, 10:21
Znuny Version: 2.4.7

change state on event ticket move

Post by kenmurimi »

Hi,

I am trying to change the state of a ticket to a particular state when a ticket is moved to a particular queue. (I mean for example if a ticket is moved to queueA the ticket state should be e.g open)

The first option i am thinking about is I allow new window for change queue and allow select next state but the problem is all possible states will be displayed and i want if Queue A is selected only open state is possible or if Queue B is selected only another state e.g pending is selected. I dont know if there is a way to set next possible state depending on the queue the ticket is in or is being moved in to?
The next possibility I am thinking is adding some code for event move, the code would be doing, for event ticket move and new queue is QueueA, set next ticket state as Open. The problem is i dont know how to do it

Anybody with Any ideas? please help

Thanks in advance
kenmurimi
OTRS 2.4.7 on SUSE and on MySQL database
OTRS 3.2.10 on CentOS and MySQL database
crythias
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Posts: 10170
Joined: 04 May 2010, 18:38
Znuny Version: 5.0.x
Location: SouthWest Florida, USA
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Re: change state on event ticket move

Post by crythias »

javascript might help.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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