Put a note on the customer portal

[dcorbera]

Is there a way to inform users that we have a master ticket, a general incident? Put a note in the customer portal for example?
Thanks

[crythias]

You can modify Kernel/Output/HTML/Standard/CustomerLogin.dtl

Code: Select all

<!-- start login -->
<div id="MainBox" class="Login ARIARoleMain">
<strong>Warning! We already know about xxx</strong>

Or, for logged in users:
Edit Config Settings in Framework -> Frontend::Customer
CustomerPanelPreApplicationModule###CustomerAccept (and the next 2)

Here's the rundown on this:
The .dtl referenced in CustomerPanel::InfoFile (CustomerAccept.dtl default) has the information to present. When you enable the CustomerAccept module, this message pops up until the user acknowledges it has been read. (How?) The value CustomerPanel::InfoKey is stored and referenced for each user. If the key matches the customer's stored key, the popup won't show.

From what I understand, this is *live* and happens on every request.