Post Master Filter

n123 · Post by **n123** » 18 Oct 2013, 06:01

I used the settings in the below, but still the incorrect subject format creates a ticket. Please help.

Postmaster Filter:

* Stop after match: No

Filter Condition
Header 1:Subject
Value 1: /^TSC-CAB+[[:space:]]+ACTIVITY+[[:space:]]+REQUEST:+[[:space:]]+[a-zA-Z0-9]/

Set Email Headers
Header 1:X-OTRS-Ignore
Value 1: yes

Post by **crythias** » 18 Oct 2013, 13:54

+ says one or more of the preceding element
http://regexpal.com

reneeb · Post by **reneeb** » 18 Oct 2013, 20:06

If you have the slashes in the field, please remove them as they are part of the regex, not the delimiter.

n123 · Post by **n123** » 21 Oct 2013, 06:03

thanks for the reply, its already work,

n123 · Post by **n123** » 21 Oct 2013, 08:09

crythias wrote:+ says one or more of the preceding element
http://regexpal.com

how to use this link? I cant see the error message if I type a wrong data

Post by **crythias** » 21 Oct 2013, 14:34

n123 wrote:how to use this link?

In the top, put in your filter criteria (as reneeb said, slashes aren't necessary.):

^TSC-CAB+[[:space:]]+ACTIVITY+[[:space:]]+REQUEST:+[[:space:]]+[a-zA-Z0-9]

In the bottom, type in something that might match it:

TSC-CAB ACTIVITY REQUEST a

Below will turn yellow as it matches.

Znuny Open Source Ticketsystem

Post Master Filter

Post Master Filter

Re: Post Master Filter

Re: Post Master Filter

Re: Post Master Filter

Re: Post Master Filter

Re: Post Master Filter