dynamic field in auto created ticket

[NTHuser]

i need to have option to edit dynamic field
i added it to ticket and i can use it good when i press tickets - new email ticket
however i need agents to be able edit or add that same dynamic field for auto created tickets (im forwarding it from mail to OTRS and dynamic field agent need get from email and rewrite it in that field so i can search it by that later on...)
everything works on new email ticket, but how do i add option that agent can edit that dynamic field from zoom ticket
i can see that field in "ticket information" on right side

[crythias]

You might have a Free Fields or such on your ticketZoom menu.

[NTHuser]

You might have a Free Fields or such on your ticketZoom menu.

i tried like this
http://doc.otrs.org/3.1/en/html/dynamic ... ration-add
examples
22.5

but his text is link like and mine isnt, not sure is that just link or its link to edit that text

how do i set it in free fields

[crythias]

My apologies. Best practice: add the field to a note in SysConfig and use this note to modify the field. It then allows you to record why you changed it.

[NTHuser]

My apologies. Best practice: add the field to a note in SysConfig and use this note to modify the field. It then allows you to record why you changed it.

hmmm can you tell me what do write in search when i go to SysConfig
what note do i need to use, im new to OTRS and cant find it

[crythias]

Edit Config Settings in Ticket -> Frontend::Agent::Ticket::ViewNote
Ticket::Frontend::AgentTicketNote###DynamicField
(+) yourshortfieldname 1

[NTHuser]

Edit Config Settings in Ticket -> Frontend::Agent::Ticket::ViewNote
Ticket::Frontend::AgentTicketNote###DynamicField
(+) yourshortfieldname 1

oh i see now... when i change it inside of note then it will change on all fields inside of ticket and its searchable with that fieldname inside searchView

that helps a lot, thanks on help

[NTHuser]

i did it with free fields now... but im unable to search by free fields on 3.1 version dont know how to add that custom field, on 2.4.5 there is an empty field and i just write myfiledname and value im searching for

for dynamic field i add it inside viewsearch
Ticket::Frontend::AgentTicketSearch###DynamicField