i want to send a notification to the customers whose
email has an invalid subject format, so ticket cant be created
and for those customers whose their ticket request is invalid, thanks for the help
so much appreciated..
Notification for rejected ticket
Notification for rejected ticket
Im using OTRS Version 3.2.11
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Re: Notification for rejected ticket
You could use a postmaster filter or look at viewtopic.php?f=60&t=6586
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: Notification for rejected ticket
i already filter the mails. I just need the notification, I want to notify the sender that his/her request ticket is a valid or invalid.crythias wrote:You could use a postmaster filter or look at viewtopic.php?f=60&t=6586
Im using OTRS Version 3.2.11
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- Posts: 10170
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: Notification for rejected ticket
Send bad tickets to a queue with appropriate auto response, followed by generic agent delete tickets in bad ticket queue.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: Notification for rejected ticket
im sorry please elaborate.crythias wrote:Send bad tickets to a queue with appropriate auto response, followed by generic agent delete tickets in bad ticket queue.
I use this setting in post master filter
Postmaster Filter:
* Stop after match: No
Filter Condition
Header 1:Subject
Value 1: ^((?!(TSC-CAB\sACTIVITY\sREQUEST)).)*$
Set Email Headers
Header 1:X-OTRS-Ignore
Value 1: True
it ignores ticket with invalid subject format. now, I want to notify the sender that his/her ticket request has been created (if his/her request is with a valid subject format) and his/her request is invalid (if his/her request is with an invalid format).
I want the auto reply. Please help me..
This is so much appreciated. thank you



Im using OTRS Version 3.2.11
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- Moderator
- Posts: 10170
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: Notification for rejected ticket
Don't ignore it. Send it to its own queue that has an autoresponse that says, "Your ticket has been rejected."
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: Notification for rejected ticket
thanks a lot this is a big helpcrythias wrote:Don't ignore it. Send it to its own queue that has an autoresponse that says, "Your ticket has been rejected."
Im using OTRS Version 3.2.11