Hi,
When we split a ticket it automatically becomes a child of the original ticket.
We want this ticket is normal default type, not child.
How to do this?
There is a config to achieve this?
Thank you,
Éric
How to split a ticket as a normal link
Moderator: crythias
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free03
- Znuny newbie
- Posts: 22
- Joined: 22 Feb 2013, 20:03
- Znuny Version: 3.2.1
- Real Name: Éric
- Company: UdeS
- Location: Sherbrooke, Québec. Canada
How to split a ticket as a normal link
OTRS 3.2.1 on Linux RedHat with MySQL database
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yuri0001
- Znuny superhero
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- Joined: 17 Mar 2011, 14:40
- Znuny Version: 5.0.6
- Real Name: Yuri Kolesnikov
- Location: Russia
Re: How to split a ticket as a normal link
Hi!
Try to see here - Ticket::Frontend::AgentTicketPhone###SplitLinkType.
Try to see here - Ticket::Frontend::AgentTicketPhone###SplitLinkType.
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
-
free03
- Znuny newbie
- Posts: 22
- Joined: 22 Feb 2013, 20:03
- Znuny Version: 3.2.1
- Real Name: Éric
- Company: UdeS
- Location: Sherbrooke, Québec. Canada
[SOLVED]Re: How to split a ticket as a normal link
Great!
Thank you yuri0001.
I replaced value for Normal and it's works like we want.
Thank you yuri0001.
I replaced value for Normal and it's works like we want.
OTRS 3.2.1 on Linux RedHat with MySQL database