Hi everybody.
I'm new w/ OTRS and had setup it using my Windows 7 server station.
Everything seems to be working fine but the auto-response/reply feature.
I can even send notes to customer using predefined answers, but when customer sends the note asking for ticket opening, nothing happens.
Auto-response is already attached to the proper queue. Email address is working fine as answers reach the customer.
Don't know what else can it be.
Could you help me?
Regards,
DCB
Auto-Reply for new ticket and email to customer
Moderator: crythias
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crythias
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Re: Auto-Reply for new ticket and email to customer
make sure autoresponse is attached to the queue that obtains the message.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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