Customer Interface Issues - RESOLVED
Moderator: crythias
Customer Interface Issues - RESOLVED
When one of our customers logs in via the customers.pl authentication succeeds. They get a welcome screen and a create your first ticket button. That gives a form for a new ticket but the required drop down fields all have just a "-" in them, no prepopulated choices and no text box to enter "To:" information like you'd have in the agent interface. So it is impossible for them to submit a ticket.
Last edited by shaitand on 01 Nov 2013, 19:56, edited 1 time in total.
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crythias
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Re: Customer Interface Issues
group permissions
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: Customer Interface Issues
Group permissions was exactly the issue here.
Inbound Queue needed to be associated with the Customer Queues (or some other group your customers are associated with, "Customer Queues" looks like the default for all customers out of the box).
Inbound Queue needed to be associated with the Customer Queues (or some other group your customers are associated with, "Customer Queues" looks like the default for all customers out of the box).