Ownerupdate email notification

[jhag]

Hi,

When a agent changes the ownership of a ticket I want the new owner to get a email notification of the update. Is there a way to do this?

I noticed under "Admin/Notification Management" there is a notification called "Agent::OwnerUpdate"

Thanks /Joakim

[jhag]

Hi,

Is the solution "Ticket move notification:" under Admin/Agent/Ticket move notification:

[crythias]

When a agent changes the ownership of a ticket I want the new owner to get a email notification of the update.

That should already happen. Check your logs.

It's called "Agent::OwnerUpdate"