Can't find service restarts in toolbox

[advchris]

Using PRODUCT = OTRS
VERSION = 3.2.12
BUILDDATE = Do Okt 31 14:16:11 CET 2013

Windows Server 2008 R2, MSSQL Database, Apache web server.

I remember in previous versions you got the service restarts, stop and start functions in the toolbox under Start>Programs>OTRS>Toolbox

Can't find it now and there are no services under services.msc other than the OTRS scheduler itself.

Any ideas?

[Sono]

You mean services like webserver, cron, etc?

The OTRS installer adds a service CronW which handles the cron jobs, webserver should also be available in services (either apache or IIS).

[advchris]

I have the cron service but in services.msc I do not have any services for OTRS itself. I remember in the older version you got restart services, stop services and start services under the OTRS program folder and these would refer to an actual service found within services.msc but I don't seem to have these anymore...

I am trying to get LDAP working but every time I make a change to the default.pm I am having to restart the server rather than just the services.

[crythias]

every time I make a change to the default.pm

Do not change Defaults.pm. Copy what you want to Config.pm and edit there.

[advchris]

My apologies Crythias I did mean config.pm not default.pm, my mistake.

[crythias]

Ok, you probably only *need* to restart apache/IIS service.

[advchris]

I have the IIS service listed but not the Apache service but OTRS is using Apache... I disabled IIS for the installation and it still remains disabled.

Is there any other way to restart the Apache service other than through the services.msc?

[crythias]

https://www.google.com/search?q=windows ... art+apache

[advchris]

I've tried several of the commands for Windows but none seem to work but my main confusion is the fact that IIS is completely disabled and I can't even find a process for Apache in Task Manager (showing process' for all users) yet OTRS is still running...

Surely there has got to be some reference to the Apache service somewhere if OTRS is running. There is nothing in services, nothing in task manager, nothing in the system tray, no response from several different cmds!

Any ideas? Does this sound right or is it possible for it to have been a corrupt installation?

[crythias]

apache, if it's running, would likely show as httpd

[advchris]

nope no service called httpd either...

[crythias]

kill it with fire/end process in task manager. Better, find it and ask Task Manager what service is attached to httpd.exe

also, netstat -abn

and http://doc.otrs.org/3.2/en/html/schedul ... li-windows