Impact field in csv report

[Gonzalo]

Hi!

I create a customized report for one service. When I export the CSV report (type:List of tickets), the field Impact is classified in a scale of 6 to 9.

In the General Catalog I defined this list in the impact class :

• Prioridad 1
  Prioridad 2
  Prioridad 3
  Prioridad 4

Note: The list is called like priority but it is the impact list.

Someone knows why my CSV file clasify my impact in a range from 6 to 9 .

Thanks in advance.

[jojo]

because this are the internal ids

[Gonzalo]

Thanks jojo.

I don't understand before because Priority use the name of the list you edited and Impact coincides casually with the id priority.

[jojo]

thats because the Impact nad Critically are sored in additional fields. The name is just displayed in the interfaces