Edit PDF report

[freeseet]

Tell me please.
How of PDF reports (Print) to remove the inscription on who and when it printed?
like:
"printed by User user (user@mail.com) 11/13/2013 12:12:38"

[reneeb]

You have to change code... Kernel/Modules/AgentStats.pm

For OTRS 3.3 it is ll. 2255 to 2260: https://github.com/OTRS/otrs/blob/rel-3 ... s.pm#L2255

Just comment those lines out:

Code: Select all

                $PageParam{HeadlineRight}
                    = $PrintedBy . ' '
                    . $User{UserFirstname} . ' '
                    . $User{UserLastname} . ' ('
                    . $User{UserEmail} . ') '
                    . $Time;

=>

Code: Select all

#                $PageParam{HeadlineRight}
#                    = $PrintedBy . ' '
#                    . $User{UserFirstname} . ' '
#                    . $User{UserLastname} . ' ('
#                    . $User{UserEmail} . ') '
#                    . $Time;