Error Message: Need Value!

[joje47]

Hi,

I have got an error with my OTRS setup. I used an appliance from Turnkey Linux, and its version 3.1.7 of OTRS. I also installed the missing perlmodules that OTRS-> Administration -> Support Assessment complained about, and then I also installed the CMDB, FAQ, ITSM CHANGES and SURVEY modules, that was not installed from start.

It has worked for a few weeks, up to a months. We have recorded about 300 CI in CMDB. Now this morning I get the error message "Error Message: Need Value!" when clicking on at least "fetch mail" and ITSM CHANGES -> Schedule, and ITSM CHANGES .> Service availability.. What does this error message mean? I have the log full of them, but most things seems to work. I would hate to have to add all these records again.

I attach the full log for this message down. It came when adding an email address, and then clicking "Fetch mail".
Any tips where to look for this error?

Regards /George

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 Backend ERROR: OTRS-CGI-10 Perl: 5.14.2 OS: linux Time: Wed Nov 20 08:19:40 2013 Message: Need Value! Traceback (13863): Module: Kernel::System::Cache::Set (v1.21) Line: 113 Module: Kernel::Output::HTML::ToolBarMyCAB::Run (v1.8) Line: 114 Module: Kernel::Output::HTML::Layout::Header (v1.381.2.10) Line: 1486 Module: Kernel::Output::HTML::Layout::ErrorScreen (v1.381.2.10) Line: 1180 Module: Kernel::Modules::AdminMailAccount::Run (v1.28) Line: 74 Module: Kernel::System::Web::InterfaceAgent::Run (v1.64) Line: 868 Module: ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46 Module: (eval) (v1.90) Line: 204 Module: ModPerl::RegistryCooker::run (v1.90) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.90) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31
Dr

[joje47]

Hi again,

I think I narrowed down the problem a bit. I have tried to translate some of the values in OTRS since not all here are acustomed to work using english. Now in the apache log I get this:

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ERROR: OTRS-CGI-10 Perl: 5.14.2 OS: linux Time: Thu Nov 21 06:42:44 2013

 Message: The change state approved is not known!

And then the traceback message, see above.

I guess what happened is that either I translated a value that you are not allowed to change (change state, I guess) or I have not fully translated it, not finding all the places, so there is a mismatch of some kind.

How to I find all the places where "change state" is used?

In index.pl?Action=AdminGeneralCatalog&Subaction=ItemList&Class=ITSM%3A%3AChangeManagement%3A%3AChange%3A%3AState

I see then, and there they are in Swedish. A clue on where else, or how to find where else those values are found would be greatly apreciated.

Regards /George