Hi!
I would like to display the solution time (ticket close time - ticket creation time) in the mail which is sent by OTRS to the customer, when the agent close the ticket. Is there any way to do this?
Should I use tags, or dynamic fields?
Thanks you for your attention!
Solution time in reply
Moderator: crythias
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katonacs73
- Znuny newbie
- Posts: 5
- Joined: 03 Sep 2013, 10:07
- Znuny Version: OTRS 3.2.9
- Real Name: Csaba Katona