Hi, I have just migrated from otrs 2.2 to 3.3.1; all was fine apart en error on Tickets / Queue View where the browser (IE/Chrome/firefox) give me a error popus as follow:
Cannot call method 'InitUserAutocomplete' of undefined at http://x.x.x.x/otrs/index.pl?Action=Age ... ll:5675:25 at HTMLDocument.<Anonymous> (http://x.x.x.x/otrs-web/js/js-cache/Com ... s:1281:173)...
during upgrade I already runned:
bin/otrs.RebuildConfig.pl
bin/otrs.DeleteCache.pl
Could you please tell me any ideas about problem?
best regards
Paolo
Error after migration to 3.3.1 on Tickets / QueueView
Moderator: crythias
Error after migration to 3.3.1 on Tickets / QueueView
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crythias
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Re: Error after migration to 3.3.1 on Tickets / QueueView
did you convert 2.2 -> 2.3.6 ->2.4.9 -> 3.0.9->3.1.18 -> 3.2.12 ->3.3.1 following UPGRADING at each step and run all scripts, including database perl migration, testing, etc?
Are you using stock or custom themes?
Are you using stock or custom themes?
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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reneeb
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Re: Error after migration to 3.3.1 on Tickets / QueueView
Please check if there are values in Kernel/Config/Files/ZZZAAuto.pm that overrides any paths to JS libraries and if thos paths still exist. Whenever OTRS adds a new version of libraries like JQuery they import it into a path that contains the version number.
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tobiasolge
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Re: Error after migration to 3.3.1 on Tickets / QueueView
Hey,
we have the same Error.
Did you solve it?
we have the same Error.
Did you solve it?
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tobiasolge
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tobiasolge
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Re: Error after migration to 3.3.1 on Tickets / QueueView
I solved the problem by deactivating and reactivating Frontend::Module###AgentTicketStatusView in Sysconfig.
Re: Error after migration to 3.3.1 on Tickets / QueueView
Migrated from 3.2.1 this morning to 3.3.6 and this was one show-stopper.tobiasolge wrote:I solved the problem by deactivating and reactivating Frontend::Module###AgentTicketStatusView in Sysconfig.
_Really_ thanks for this hint!
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pyperdown
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Re: Error after migration to 3.3.1 on Tickets / QueueView
Many thanks. I reset this to default in 5.0.14. Fixed my issue of no fields showing up for custom column selection in the Short/Small mode.tobiasolge wrote:I solved the problem by deactivating and reactivating Frontend::Module###AgentTicketStatusView in Sysconfig.