For the customer table, you can simply (ahem) alter the customer_user table
ALTER TABLE `customer_user` ADD `my_custom_field` VARCHAR( 200 ) NULL;
and then modify the CustomerUser Map in Config.pm to reflect the additional fields.
prepending "my_" will reasonably guarantee your columns won't conflict with OTRS columns in the future.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
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