OTRS Statistics by Hour

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bwesaala
Znuny newbie
Posts: 21
Joined: 21 Dec 2011, 12:53
Znuny Version: 3.2.13
Real Name: Brian Wesaala
Company: UN DCM
Location: Geneva, Switzerland

OTRS Statistics by Hour

Post by bwesaala »

Hi,

I am trying to come with some statistics. I need to show total number of tickets created in the last month organized by hour of day so as to be able to see which are the busiest times of the day for our service desk; I am looking to present this as a bar chart.

I thought I could do this easily with the Statistics module but so far I am unable.

Any help would be appreciated.

Brian
Debian 6.0.8 x86_64, MySQL 5.1.72, Perl v5.10.1, Apache 2.2.16
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