Include pending date in event notification

Moderator: crythias

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bitos
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Joined: 27 Nov 2013, 17:27
Znuny Version: 3.2.7

Include pending date in event notification

Post by bitos »

I would like to inform our customers when the pending date on a ticket is changed, so they know when to expect a solution.
I created an Event Notification on TicketPendingTimeUpdate but I would like to include the actual pending date it is set to, in the same manner as you would for example include the Ticket number using "<OTRS_TICKET_TicketNumber>".

Is this possible?

Thanks.
OTRS 3.3.3 on Cent0S 6.5 using MySQL.
crythias
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Re: Include pending date in event notification

Post by crythias »

This may be a stretch to ask, but actually communicating the information in the body of the change might be of use.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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