Translate Ticket Type

[Gonzalo]

Hi!

Is it possible to translate automatically the tycket type in the customer form depends of the language of the customer?

Incidencia --> Incident
Peticion de Servicio --> service request

Or in the different way --> Incident --> Incidencia (English to Spanish).

Should i put the translation in /opt/otrs/Kernel/Languages/es.pm

I could duplicate the types of tickets in tycket setting --> type but I think that it is not a good idea.

Thanks

[yuri0001]

Hi!
Should i put the translation in /opt/otrs/Kernel/Languages/es.pm

You must do it in file es_custom.pm

See Admin and Development manual about it syntax because it not same as es.pm

[Gonzalo]

Hi yuri!

I didn't find any file called "es_custom.pm". should I create this file?

Thanks!

[yuri0001]

Yes! You must create this file and put it in the same folder where es.pm file.

[Gonzalo]

I follow Development manual and I found and edit the file:

Code: Select all

package Kernel::Language::es_Custom;

use strict;
use warnings;

use vars qw(@ISA $VERSION);
$VERSION = qw($Revision: 1.4 $) [1];

sub Data {
    my $Self = shift;

    # $$START$$

    # own translations
    $Self->{Translation}->{'Incident'} = 'Incidente';

    # $$STOP$$
    return 1;
}

1;

I did a test for the word incident when you select ticket type but it doesn't work. Any idea?

Thanks in advance