[SOLVED] New column in status view

Moderator: crythias

Locked
kodeoneuankenobi
Znuny newbie
Posts: 18
Joined: 05 Dec 2013, 18:17
Znuny Version: OTRS 3.1.6

[SOLVED] New column in status view

Post by kodeoneuankenobi »

Hi to everyone,

I want to create a new column in the status view page but I can't figure out how to do it...I've been surfing the web for hours with no result and I think that this cannot be that difficult :shock:

The only think I want is to show, for example , column "project" instead of "consumerID" (wich is the default)

Can you help me please? I'm an OTRS newbie...

Thanks in advance!! :D

UPDATE: After upgrading to 3.3 everything is fine!
Last edited by kodeoneuankenobi on 18 Dec 2013, 17:29, edited 2 times in total.
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: New column in status view

Post by jojo »

OTRS version?
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
kodeoneuankenobi
Znuny newbie
Posts: 18
Joined: 05 Dec 2013, 18:17
Znuny Version: OTRS 3.1.6

Re: New column in status view

Post by kodeoneuankenobi »

It's 3.1.6.
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: New column in status view

Post by jojo »

you should update to 3.3. as this can be done than via config
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
kodeoneuankenobi
Znuny newbie
Posts: 18
Joined: 05 Dec 2013, 18:17
Znuny Version: OTRS 3.1.6

Re: New column in status view

Post by kodeoneuankenobi »

First I have to upgrade to 3.2? Is there some tutorial or something?

Thanks in advanced!
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: New column in status view

Post by jojo »

read the admin manual or use forum search
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
kodeoneuankenobi
Znuny newbie
Posts: 18
Joined: 05 Dec 2013, 18:17
Znuny Version: OTRS 3.1.6

Re: New column in status view

Post by kodeoneuankenobi »

Thanks!
Locked