Hello.
I am now integrating OTRS with Onyx CRM under the following conditions:
- When a ticket is created in Onyx, it sends email notification to users.
- Onyx can provide the ticket details by web service on ticket create/update.
- Yet Onyx has no function to make a RPC to other systems. (I was told so.)
- So OTRS must request the ticket details to Onyx by web service to create/update the ticket when it received email from Onyx.
Can receiving emals be an event trigger? If yes, how Postmaster should be set up?
Thank you.
Web service event trigger
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reneeb
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Re: Web service event trigger
You can write your own PostMaster filter (a Perl module). In that filter you can do the webserver requests...
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Re: Web service event trigger
Does that mean that the filter needs to be merged everytime OTRS is upgraded?reneeb wrote:You can write your own PostMaster filter (a Perl module). In that filter you can do the webserver requests...