OTRS 3.3.3 on Ubuntu Server 13.10 Not Polling

[kuantem]

I recently did a clean install of OTRS 3.3.3 on Ubuntu Server 13.10. Everything installed as normal however when it comes to fetching email, polling does not work.

I verified polling was setup every 2 minutes...

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shell> vi /op/otrs/var/cron/postmaster_mailbox 
# fetch emails every 10 minutes - Changed to 2 minutes
*/2 * * * *    $HOME/bin/PostMasterMailbox.pl >> /dev/null

I also ran a manual "fetch" successfully. Here is the OTRS System Log below...

Code: Select all

Sat Dec 14 17:22:24 2013	notice	OTRS-otrs.Scheduler-60	Scheduler Daemon start! PID 1443
Sat Dec 14 17:22:24 2013	notice	OTRS-otrs.Scheduler-60	Config.pm changed, unsafe to continue!
Sat Dec 14 17:22:22 2013	notice	OTRS-otrs.Scheduler-60	Scheduler Daemon start! PID 1439
Sat Dec 14 17:22:21 2013	notice	OTRS-otrs.Scheduler-60	Config.pm changed, unsafe to continue!

Any ideas??

[kuantem]

Actually, the scheduler is working now. The OTRS Log isnt displaying any more errors. Just user account login info.

AND I made sure the cron service was running.

Not sure where else to look.

[kuantem]

Figured it out. Missed a step during installation.