Default permission to all customers

[GMunjal]

Hi,

We implemented OTRS in which for customer and customersID we use External data source.
We also have many service on which Read and readWrite access given to customers.
ISsue - 1. We require that for all customers(coming from external data source), read/write permission will be given for all services.
2. We require when ever a new customer(in external data source and then shown in OTRS customers) is added , read/ write permission will be given to that customers for all services by default.

for 1. : this can be achieve by creating data porting script ... but is there any other way in OTRS to implement first and second both points.
How can achieve the two above points ? any inputs on this..

Thanks in advance.

[jojo]

customers don't have ro/rw permissions on services.

So can you please explain your issue in a better way

[GMunjal]

CustomerID have ro/rw permission to services.

And customers associate with customer ID.

[crythias]

Customers can only select services. This is read only. Customers can't make up or delete random services. This would be read/write.
Customers can only select services they have been assigned or default services.

[GMunjal]

Sorry It was my mistake! We need default ro/rw permissions for customerusers <-> Groups. Kindly help us!

[crythias]

CustomerGroupsAlwaysGroups

[GMunjal]

Issue resolved .

Thanks,