I have developed some perl code that, within a Process Management process, automatically creates another ticket and links it to the first one. However, I am not able to figure out how to assign a process to the created/linked ticket. I would like to assign a certain process ID to that ticket so it can be controlled through Process Management. I tried the Process items in the API and they broke my program for some reason.
Any ideas would be appreciated.
Dan Stover
OTRS 3.2.7
Ubuntu 12.04
Assign process to ticket
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dstover
- Znuny advanced
- Posts: 135
- Joined: 04 Jun 2013, 23:14
- Znuny Version: 3.3.3
- Real Name: Dan Stover
- Company: EMAC, Inc.
Assign process to ticket
OTRS 3.3.3
Ubuntu 12.04
MySQL DB
Ubuntu 12.04
MySQL DB