Hello
When a new ticket is created after receiving an email, it is automatically asigné one of my agents.
Therefore it does not appear in the list of "new tickets".
How can I solve this?
Thank you for your answers!
New tickets will not appear in the list
Moderator: crythias
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crythias
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Re: New tickets will not appear in the list
Then it won't be one of your tickets.ssantoro wrote: it is automatically asigné one of my agents.
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ssantoro
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Re: New tickets will not appear in the list
In fact all tickets assigned to me and therefore none of my colleagues do not see these tickets.
I wish they arrive without assigned and that everyone can see and take.
I wish they arrive without assigned and that everyone can see and take.
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crythias
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Re: New tickets will not appear in the list
Normally, this would be the default case in stock OTRS.ssantoro wrote:I wish they arrive without assigned and that everyone can see and take.
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Re: New tickets will not appear in the list
did you renamed the Admin OTRS Account to yours? Did you delete it?
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ssantoro
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Re: New tickets will not appear in the list
I have the admin account of origin, a user account for me and one for my colleague.