so i took a look to the suport module to see recomendations on my system and one of them was switch to Ticket::SearchIndexModule to StaticDB, so i edited Config.pm and added this line: $Self->{'Ticket::SearchIndexModule'} = 'StaticDB';
after that i ran otrs.RebuildConfig.pl and i refreshed the page only to see server error (500), so i checked my logs
apache log
Code: Select all
Message: Module StaticDB.pm not found!
RemoteAddress: 127.0.0.1
RequestURI: /otrs/index.pl
Traceback (5384):
Module: Kernel::System::Ticket::new (OTRS 3.2.13) Line: 219
Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.2.13) Line: 166
Module: ModPerl::ROOT::ModPerl::Registry::E_3a_Norton_Clientes_UPB3_2_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 41
Module: (eval) (v1.99) Line: 206
Module: ModPerl::RegistryCooker::run (v1.99) Line: 206
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 172
Module: ModPerl::Registry::handler (v1.99) Line: 31
[Sun Dec 22 18:13:49 2013] [error] [Sun Dec 22 18:13:49 2013] -e: Can't load ticket search index backend module StaticDB! at E:/OTRS3_2/Kernel/System/Ticket.pm line 219.\n
Code: Select all
[Sun Dec 22 18:13:49 2013][Error][Kernel::System::Ticket::new][219] Module StaticDB.pm not found!
another problem i facing is that unexpectedly some modules get unregistered(survey, faq, support, etc), so i go to sysconfig and i see these modules with the checkbox unchecked so uhmmm
thank you for any help