Problem using StaticDB module for SearchIndexModule

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eandrex
Znuny expert
Posts: 213
Joined: 04 Nov 2012, 23:58
Znuny Version: OTRS 4.x
Real Name: Esteban
Company: NORTON DE COLOMBIA

Problem using StaticDB module for SearchIndexModule

Post by eandrex »

hi, today i just finished upgrading from 3.0 to 3.2.13 and everything is working "ok"..

so i took a look to the suport module to see recomendations on my system and one of them was switch to Ticket::SearchIndexModule to StaticDB, so i edited Config.pm and added this line: $Self->{'Ticket::SearchIndexModule'} = 'StaticDB';

after that i ran otrs.RebuildConfig.pl and i refreshed the page only to see server error (500), so i checked my logs

apache log

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Message: Module StaticDB.pm not found!

 RemoteAddress: 127.0.0.1
 RequestURI: /otrs/index.pl

 Traceback (5384): 
   Module: Kernel::System::Ticket::new (OTRS 3.2.13) Line: 219
   Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.2.13) Line: 166
   Module: ModPerl::ROOT::ModPerl::Registry::E_3a_Norton_Clientes_UPB3_2_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 41
   Module: (eval) (v1.99) Line: 206
   Module: ModPerl::RegistryCooker::run (v1.99) Line: 206
   Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 172
   Module: ModPerl::Registry::handler (v1.99) Line: 31

[Sun Dec 22 18:13:49 2013] [error] [Sun Dec 22 18:13:49 2013] -e: Can't load ticket search index backend module StaticDB!  at E:/OTRS3_2/Kernel/System/Ticket.pm line 219.\n

otrs log

Code: Select all

[Sun Dec 22 18:13:49 2013][Error][Kernel::System::Ticket::new][219] Module StaticDB.pm not found!
in folder Kernel\System\Ticket\ArticleSearchIndex i do have StaticDB.pm

another problem i facing is that unexpectedly some modules get unregistered(survey, faq, support, etc), so i go to sysconfig and i see these modules with the checkbox unchecked so uhmmm

thank you for any help
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