Ticket update from email Error???

[kalyana1315]

HI

Customer ticket update(email Reply ) from email it creating new ticket????

we are using Ticket number format previews DateChecksum , currently Ticket number format changed autoincrement.

which are ticket DateChecksum number that one email ticket update not working

auto-increment ticket numbers tickets Customer email ticket update working fine

[crythias]

No need to cross post ...

But, changing the ticket numbering system means that email replies to open tickets under the old ticket numbering system will show up as new because the numbering system doesn't detect anything but the chosen numbering system.

[kalyana1315]

No need to cross post ...

But, changing the ticket numbering system means that email replies to open tickets under the old ticket numbering system will show up as new because the numbering system doesn't detect anything but the chosen numbering system.

Thank you crythia,

now changed Core::Post Master
PostmasterFollowUpSearchInBody -yes


i am try code for how to mach ticket number (any format ticket number) if customer email in subject ticket number that will be update ticket.

[crythias]

now changed Core::Post Master
PostmasterFollowUpSearchInBody -yes

this will only help if the ticket number is now in the body. A customer doesn't have a new ticket number unless she replies to a ticket with a new ticket number...

[kalyana1315]

now changed Core::Post Master
PostmasterFollowUpSearchInBody -yes

this will only help if the ticket number is now in the body. A customer doesn't have a new ticket number unless she replies to a ticket with a new ticket number...

hi crythias,

our customer email body ticket number having current my problem solved.

i am try all format ticket number based on subject

once again thank you crythias.