bulk delete tickets and blacklist phrases and URLs

[spazlabz]

I would like to know if there is a way that I can bulk delete tickets from spammers and to blacklist phrases and URLs that are frequently used by spammers

[crythias]

bulk delete tickets from spammers

generic agent. Delete tickets

blacklist phrases and URLs that are frequently used by spammers

Ask your email provider.

[spazlabz]

blacklist phrases and URLs that are frequently used by spammers

Ask your email provider.

Thank you very much for your speedy reply, i appreciate it quite a bit. But I am a little confused about the quoted response above, I am asking if there is a way to prevent a user from creating a ticket with specific URLs or phrases used by spammers.

[crythias]

I am asking if there is a way to prevent a user from creating a ticket with specific URLs or phrases used by spammers.

First, determine how to prevent a spammer from submitting a ticket. They will either submit via email to your support email address or via web but only after logging in.
If they're submitting via unsolicited email and they're not a registered customer of yours, you might want to make sure that the email host can filter out the spam before OTRS grabs it.

If they're submitting via web interface, it's because they've created an account. You can minimize that vector by looking at things like CAPTCHA or not allowing random people to create accounts on their own, because you're only supporting actual customers.

If, in spite of all this, you want to allow everyone to send any type of email to you and you aren't happy with whitelisting, you can still PostmasterFilter search Body for keywords and set X-OTRS-Ignore to 1.

If a legitimate web customer insists on submitting a spam ticket through the interface, you might want to consider changing that customer's password/disabling the customer.