SolutionInMin zero

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Gonzalo
Znuny newbie
Posts: 75
Joined: 06 Nov 2013, 19:20
Znuny Version: 5.0.8
Real Name: Gonzalo

SolutionInMin zero

Post by Gonzalo »

Hello!

I have services that has associated SLAs. Now I export the Statistics, in specif Ticket list. Some services are 8x5 or 24x7.
When I read the statistics I saw that SolutionInMin is zero. For 24x5 there is no problem because with a formula and start/closed date I can calculate but with the SLA 8x5 its difficult to calculate.

Why not OTRS account time solution?

Thanks in advance
OTRS 5.0.8 with Oracle Linux Server release 7.1 with MariaDB database

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OTRS 3.3.6 on Centos 6.0 with MySQL database
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