Remove prioirty flag in Customer TicketZoom View

[tmoore82]

I don't want users to be able to see or set the priority of their own tickets. I've disabled the customer's ability to select or change the priority of the ticket in any of the customer views, which successfully removes the dropdowns. However, there's still that flag next to the ticket title that indicates priority with a color. It looks like I can get rid of this by customizing the Customer's TicketZoom theme, but I wanted to check and see if there's a configuration option to remove it. I would prefer changing the configuration to changing the code.

[crythias]

please indicate your version.

Don't forget you can also edit the css to nullify the color differences.

otrs/var/httpd/htdocs/skins/Customer/default/css/Core.TicketZoom.css

[tmoore82]

I'm using OTRS v 3.3.3 with Cent OS 6.4 and MySQL 5.1.71.

Thanks for the tip on the CSS. I was really hoping there was an on/off switch for the priority flag in the configuration. Is there anything like that in my version?