Hello,
We want to include Hrs in auto response , these are defined per queue or per SLA.
There is not such <> field , how to do the same ?
Thanks
Include SLA/ solution time in Autoresponse
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darshakamodi
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Include SLA/ solution time in Autoresponse
OTRS 3.1.1, with KIX. Mysql
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crythias
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Re: Include SLA/ solution time in Autoresponse
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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