Not sending all the articles on last reply

[Arie]

otrs-forum-help.jpg

Dear Forum Users,

It was/is possible to not sending all the articles to the customer on a last reply?
But we cannot find this setting in OTRS help 3.3.3

Now if we reply, followup on a ticket with lots of old articles
all the previous articles are also merged in to the last (empty)answer?

We had this setting found in OTRS 3.2 to turn this off.
But cannot find the setting in 3.3.3 anymore.

/otrs/index.pl?Action=AgentTicketZoom;TicketID=xxx

We upgraded migraded from OTRS help 3.2.13 => 3.3.1 => 3.3.3
And from CentOS 5 to CentOS 6 for the newer Perl version as needed for OTRS 3.3.x


thanx in advance,

[Arie]

Admin, sysconfig

Frontend::Agent::Ticket::ViewCompose

Entry: Ticket::Frontend::ResponseFormat

Original:
$QData{"Salutation"}
$QData{"StdResponse"}
$QData{"Signature"}

$TimeShort{"$QData{"Created"}"} - $QData{"OrigFromName"} $Text{"wrote"}:
$QData{"Body"}

Changed in:

$QData{"Salutation"}
$QData{"StdResponse"}
$QData{"Signature"}