Hello OTRS friends,
First of all, I know there is a settings button in the upper right hand corner of the dashboards. This is not what I'm looking for. Adding columns to the "visible columns" section and ordering them there doesn't work for some reason.
So, my real question is: How do I change the order of the default columns listed in SysConfig -> Ticket -> Frontend::Agent::Dashboard?
I want PendingTime to appear before CustomerName, but it looks like those default columns are sorted alphabetically. Changing the order by copy/pasting just gets reset when pressing the update button.
I have changed the order in \Kernel\Config\Files\Ticket.xml, but to no avail. Does anyone have an idea?
Dashboard: Change order of default columns
Moderator: crythias
Dashboard: Change order of default columns
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OTRS 3.3.3 on Cent0S 6.5 using MySQL.