Customers email automatically moved to a Queue

[piniandr]

Hi,

I have several customers from the same company but with different email address roots (e.g. some are name.surname@abc.com some others are name.surname@dgh.com etc). They have their own accounts created in the Customer Portal, they are all known to the system and they have the "Default ticket queue" Property set to the queue I want to forward their email to.

I'm looking for a way to move their email requests to the default queue automatically as the ticket is created by the system. Of course, customers belonging to different companies have different queues, and I can't pretend that they insert something standard in the subject or so...

Can anybody help?

thanks.

Regards,
Andrea

Running OTRS 3.2.11 with IT-ISM module and KIX4OTRS 5.1.0

[crythias]

Don't use customer based queues

[piniandr]

Thanks for you reply!

Finally I used the CustomerID as you suggest in your article.

Andrea