HI,
I have my new Ticket email setup and working. The only thing is that it does not send a New Ticket email tot he person who logged to the ticket from the Customer Portal.. If there a way to turn it on so everyone including the person creating the ticket gets the email?
I have tried individual notifications but this didn't work.
Regards
Chris
New Ticket Email
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crythias
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Re: New Ticket Email
The customer isn't getting email notification of the ticket he himself submitted? Check AutoResponses attached to Queue.billett05 wrote:New Ticket email tot he person who logged to the ticket from the Customer Portal
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