OTRS 3.3 Dashboard Statistic Widgets not visible

[alf12]

Hello,
I have upgrade OTRS 3.2.12 to 3.3.3 on Windows recently and want to use the new management dashboard statistic feature.
I have set the 'Show as Dashboard-Widget' option on several existing statistics and also tried different output formats. I also created new statistics with that option enabled.

Of course I also checked the crontab for the needed job 'otrs.GenerateDashboardStats.pl'.
If I run it manually the output looks correct:

Code: Select all

C:\Windows\system32> C:\perl\bin\perl.exe C:/OTRS/OTRS/bin/otrs.GenerateDashboardStats.pl
Stat: New tickets last week
Stat: New Tickets
NOTICE: done.

Still the stats are not available in the user dashboard settings and no widget is being displayed at all.

What am I doing wrong or what is missing? Do I need special permissions or config settings?

Thank you
Norman

[alf12]

After some debugging I found the issue myself.

We use different groups to control access to stats.
But in 'Kernel\Modules\AgentDashboardCommon.pm' the group 'stats' is hardcoded (design?).
So I copied the file to Custom and changed the group to our needs i.e. group 'stats_dashboard'.
Then the dashboard stats are visible/selectable only for members of this group.

Issue closed.

[reneeb]

This will be fixed in future versions (see Changes.md in github repo)