ACL for customer Panel to block reply

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nickyls
Znuny newbie
Posts: 87
Joined: 10 Mar 2012, 07:57
Znuny Version: OTRS3

ACL for customer Panel to block reply

Post by nickyls »

Hello,

When ticket comes in closed state i want to block customers reply button option.that means i don't want to reopen ticket by customer...BUT in open,pending,new these kind of states the customer should able to reply ticket.
I just want to ask that is it possible to control this scenario through ACL?
I am working on OTRS 3.3.3

thanks and advance.
OTRS 3.1.X
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