[SOLVED] Customer search customization

[dolfiz]

Hi all,

we've got two issues to solve about customer search:

1) limit the lookup search not to 2 characters as the deafult is (we've got a customer master data of over 700k entries and we want that the db query is run only after at least 4-5 characters, to limits results)
2) show more information in the ajax lookup after the query is ran (we need to show also custom columns that we add to CUSTOMER_USER table)

A third issue is the column over the search query is run, but we found this topic that should help: http://lists.otrs.org/pipermail/otrs/20 ... 03645.html

Hope someone has hints about the first two problems

Thanks,
Luca

[crythias]

1) Sysconfig AutoComplete::Agent###CustomerSearch
MinQueryLength (Search for this word in sysconfig)

2) Kernel/Config.pm
CustomerUserListFields => [ 'first_name', 'last_name', 'email' ],

[dolfiz]

Thank you very much crythias!

In order to help others on the same topic...

As crythias said, on Config.pm (from Defaults.pm examples):

CustomerUserListFields -> Fields showed during customer lookup search
CustomerUserSearchFields -> Fields over the search is run