CI Incident - Ticket Creation - NAGIOS

[nsbrady]

HI

I would like NAGIOS to link the CI into the ticket, it sets the CI to Incident state but does not link it to the ticket, is this possible?

Thanks

Neil

[jojo]

yes, it happens on the second mail from nagios

[nsbrady]

on the second mail from nagios? We only get 1 mail to say the service is critical, is this a change we need to make in NAGIOS?

[jojo]

yes