Hi All,
Idea is to exclude sending automatic reply to certain email address when a ticket is created. These email addresses are assigned to different business applications which triggers an email when a exception/error occurs. So sending a auto reply to them is not required rather useless. I only want to send auto reply to real users that do have a mailbox.
Your help would be appreciated.
Regards,
Aamir
AUTO REPLY's to exclude some email addresses
Moderator: crythias
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crythias
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Re: AUTO REPLY's to exclude some email addresses
AutoReplies don't have to be assigned to all queues.
Tickets from nonhumans can arrive in queues that don't have autoreplies assigned.
Edit: also PostMasterFilter X-OTRS-Loop True prevents reply
Tickets from nonhumans can arrive in queues that don't have autoreplies assigned.
Edit: also PostMasterFilter X-OTRS-Loop True prevents reply
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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aamira
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Re: AUTO REPLY's to exclude some email addresses
Hi crythias,
The tickets from the business applications are sent to different queues and it does gather with other user created tickets. So to create a separate queue for the nonhumans generated tickets can't be the solution.
Is there any other way we can prevent autoreplies to emails of the business applications(non-humans)
Cheers,
Aamir
The tickets from the business applications are sent to different queues and it does gather with other user created tickets. So to create a separate queue for the nonhumans generated tickets can't be the solution.
Is there any other way we can prevent autoreplies to emails of the business applications(non-humans)
Cheers,
Aamir
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crythias
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Re: AUTO REPLY's to exclude some email addresses
crythias wrote:Edit: also PostMasterFilter X-OTRS-Loop True prevents reply
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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otrswin
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Re: AUTO REPLY's to exclude some email addresses
Open Sysconfig Ticket -> Core::PostMaster
its way down:
"SendNoAutoResponseRegExp: If this regex matches, no message will be send by the autoresponder. " Something like this (MAILER-DAEMON|postmaster|abuse)@.+?\..+?
May this help?
its way down:
"SendNoAutoResponseRegExp: If this regex matches, no message will be send by the autoresponder. " Something like this (MAILER-DAEMON|postmaster|abuse)@.+?\..+?
May this help?