Debug Mode for detailed log (ACLs)

Moderator: crythias

Locked
dolfiz
Znuny newbie
Posts: 85
Joined: 15 Jan 2014, 21:07
Znuny Version: 3.3.3
Location: Italy

Debug Mode for detailed log (ACLs)

Post by dolfiz »

Hi all,

reading here and there I've seen that it should be possible to enhance the log (as far as I know the apache error log) with more valuable information, for debug purpose. I've seen several posts about the topic but they concern older OTRS versions. Also SysConfig parameters seem to not concern this matter (Frontend::DebugMode activates RTL functionality but I really don't care about left-to-right languages). Other posts suggest to activate debugging on different files (Ticket.pm, DB.pm, ...).

At the end... which is the preferred/proper way to activate a lower logging level? I'm especially interested on debugging ACL. I hope this can be done in some way.

Thanks in advance,
Luca
OTRS 3.3.3 - Ubuntu server 12.04 - MySQL
crythias
Moderator
Posts: 10170
Joined: 04 May 2010, 18:38
Znuny Version: 5.0.x
Location: SouthWest Florida, USA
Contact:

Re: Debug Mode for detailed log (ACLs)

Post by crythias »

dolfiz wrote:which is the preferred/proper way to activate a lower logging level?
Add log entries where you're interested to get logs?
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
dolfiz
Znuny newbie
Posts: 85
Joined: 15 Jan 2014, 21:07
Znuny Version: 3.3.3
Location: Italy

Re: Debug Mode for detailed log (ACLs)

Post by dolfiz »

crythias wrote:
dolfiz wrote:which is the preferred/proper way to activate a lower logging level?
Add log entries where you're interested to get logs?
Ahah! Of course! Something like:
A: Can OTRS do this or that?
B: Yes, it can, if you do it yourself :D

Jokes aside, I guess that what you are saying is that OTRS does not have more verbose logging levels, is it? Honestly, it seems really unusual :?

EDIT:
I think that this topic (http://lists.otrs.org/pipermail/otrs/20 ... 40193.html) could be of some help. I'll try it...
OTRS 3.3.3 - Ubuntu server 12.04 - MySQL
Locked