Hi,
When I send a email to a specific address i.e OTRS system address 'abc@xyz.com', It creates a new ticket in OTRS. Could you please tell me which functionality handles this part? I want to deactivate this. Thanks a lot in advance!
Regards,
Gunjan
Deactivation of auto creation of tickets
Moderator: crythias
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reneeb
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Re: Deactivation of auto creation of tickets
This is the PostMaster. Do you want to deactivate mail handling at all? What do you want to achieve?
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Commercial add ons: http://feature-addons.de
Re: Deactivation of auto creation of tickets
Hi,
I just want to do for now that new ticket should not be created by external mail. Is it possible to do that? It would be helpful if you can provide some input!
Thanks
I just want to do for now that new ticket should not be created by external mail. Is it possible to do that? It would be helpful if you can provide some input!
Thanks
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crythias
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Re: Deactivation of auto creation of tickets
Delete/disable from Admin, Postmaster Mail Accounts
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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