Manually insert services in database

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linugen
Znuny newbie
Posts: 1
Joined: 19 Feb 2014, 18:06
Znuny Version: 3.3.3

Manually insert services in database

Post by linugen »

Hi

I would like to insert a bunch of services at once in the otrs.service mysql table.
When I manually add a record to the table, it doesn't appear in the web interface.
However, when I then add another service through the web interface, both that one and the one previously created via sql appear at once.

I've looked throughout the db to see if I need to update a pointer somewhere in another table, but haven't been successful so far.
Also digging through the code hasn't made me much wiser.

I was hoping any of you could help me point out what it is I need to do.

tnx
tom
crythias
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Re: Manually insert services in database

Post by crythias »

it's cacheing.

Also see (command line): otrs/bin/otrs.AddService.pl
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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