How do I troubleshoot phantom tickets?
I have a queue that shows as having 4 tickets. When I click into that queue, there are only 3 tickets. When I check the All Tickets vs Available Tickets views, there are only 3 tickets in each case. How do I find the "missing" ticket?
Phantom Tickets
Moderator: crythias
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crythias
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Re: Phantom Tickets
search?
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: Phantom Tickets
Search for what though? What criteria would make a ticket show in the count of tickets in a queue, but not display in the queue itself?
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crythias
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- Znuny Version: 5.0.x
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Re: Phantom Tickets
magnifying glass
Add another attribute
Queue (+)
(highlight queue)
Add another attribute
State
(highlight states that aren't closed).
Add another attribute
Queue (+)
(highlight queue)
Add another attribute
State
(highlight states that aren't closed).
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
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Re: Phantom Tickets
Ok. I tried that. Tried every state except Closed Successful, Closed Unsuccessful and Merged. The search results still only show two tickets so one is still missing since three are showing in the list of queues.
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crythias
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- Znuny Version: 5.0.x
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Re: Phantom Tickets
Otrs.DeleteCache.pl
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: Phantom Tickets
Hi,
i have the same problem, even after otrs.DeleteCache.pl its still there ... any ideas ?
many thanks.
i have the same problem, even after otrs.DeleteCache.pl its still there ... any ideas ?
many thanks.
OTRS: 3.2.3
Ubuntu 10.04.4 LTS
MySQL 5.1.61
Ubuntu 10.04.4 LTS
MySQL 5.1.61