Problem to show dynamicfield for specific Queue

[kp20mar]

Hi, I add below code in CustomerTicketMessage.dtl on OTRS V3.1.7. It's working. But when i updrage OTRS to V3.3.4, it's not working. Having no error message. But it's not showed dynamicfield for all Queue. How can i fix it? What's wrong with my code on OTRS V3.3.4.
Thanks you!

Code: Select all

function nonetext() {
   
   document.getElementById('DynamicField_1').style.display = 'none';
   document.getElementById('LabelDynamicField_1').style.display = 'none';
   document.getElementById('DynamicField_2').style.display = 'none';
   document.getElementById('LabelDynamicField_2').style.display = 'none';
   document.getElementById('DynamicField_3').style.display = 'none';
   document.getElementById('LabelDynamicField_3').style.display = 'none';
   document.getElementById('DynamicField_4').style.display = 'none';
   document.getElementById('LabelDynamicField_4').style.display = 'none';
   document.getElementById('DynamicField_5').style.display = 'none';
   document.getElementById('LabelDynamicField_5').style.display = 'none';
   document.getElementById('DynamicField_6').style.display = 'none';
   document.getElementById('LabelDynamicField_6').style.display = 'none';
   document.getElementById('DynamicField_7').style.display = 'none';
   document.getElementById('LabelDynamicField_7').style.display = 'none';

}

switch ($('#Dest').val() ) {
    case  "6\|\|H&B Helpdesk HCM": 
      document.compose.Subject.value = "H&B Helpdesk HCM!";
      document.compose.RichText.value ="Thank you for using OTRS!";

      document.getElementById('DynamicField_1').style.display = 'block';
      document.getElementById('LabelDynamicField_1').style.display = 'block';
      document.getElementById('DynamicField_1').className = 'DynamicField  Validate_RequiredDropdown ServerError';
      
      document.getElementById('DynamicField_2').style.display = 'block';
      document.getElementById('LabelDynamicField_2').style.display = 'block';
      document.getElementById('DynamicField_2').className = 'DynamicField  Validate_RequiredDropdown ServerError';
      
      document.getElementById('DynamicField_3').style.display = 'block';
      document.getElementById('LabelDynamicField_3').style.display = 'block';
      document.getElementById('DynamicField_3').className = 'DynamicField  Validate_RequiredDropdown ServerError';

      document.getElementById('DynamicField_4').style.display = 'block';
      document.getElementById('LabelDynamicField_4').style.display = 'block';

      document.getElementById('DynamicField_5').style.display = 'block';
      document.getElementById('LabelDynamicField_5').style.display = 'block';

      document.getElementById('DynamicField_6').style.display = 'block';
      document.getElementById('LabelDynamicField_6').style.display = 'block';

      document.getElementById('DynamicField_7').style.display = 'block';
      document.getElementById('LabelDynamicField_7').style.display = 'block';
      document.getElementById('DynamicField_7').className = 'DynamicField  Validate_RequiredDropdown ServerError';

      
   break;
   
case  "7\|\|H&B Helpdesk HN": 
      document.compose.Subject.value = "H&B Helpdesk HN!";
      document.compose.RichText.value ="Thank you for using OTRS!";
      document.getElementById('DynamicField_1').style.display = 'block';
      document.getElementById('LabelDynamicField_1').style.display = 'block';
      document.getElementById('DynamicField_1').className = 'DynamicField  Validate_RequiredDropdown ServerError';
      
      document.getElementById('DynamicField_2').style.display = 'block';
      document.getElementById('LabelDynamicField_2').style.display = 'block';
      document.getElementById('DynamicField_2').className = 'DynamicField  Validate_RequiredDropdown ServerError';
      
      document.getElementById('DynamicField_3').style.display = 'block';
      document.getElementById('LabelDynamicField_3').style.display = 'block';
      document.getElementById('DynamicField_3').className = 'DynamicField  Validate_RequiredDropdown ServerError';

      document.getElementById('DynamicField_4').style.display = 'block';
      document.getElementById('LabelDynamicField_4').style.display = 'block';

      document.getElementById('DynamicField_5').style.display = 'block';
      document.getElementById('LabelDynamicField_5').style.display = 'block';

      document.getElementById('DynamicField_6').style.display = 'block';
      document.getElementById('LabelDynamicField_6').style.display = 'block';

      document.getElementById('DynamicField_7').style.display = 'block';
      document.getElementById('LabelDynamicField_7').style.display = 'block';
      document.getElementById('DynamicField_7').className = 'DynamicField  Validate_RequiredDropdown ServerError';

   break;

    default:
      nonetext();
}

[kp20mar]

Help me fix it Crythias, pls!

[crythias]

viewtopic.php?f=60&t=24116