"Open Tickets / Need to be answered" widget unexpected behav

[pabouk]

I have installed OTRS 3.3.4 and I noticed that the widget "Open Tickets / Need to be answered" in the Dashboard does not work as expected.

Expected behaviour:
Lists tickets which were not answered (no outbound e-mail / phone call) after receiving an inbound message (e-mail / phone call) from a customer.

Actual behaviour:
Lists also tickets which were answered by an agent. See the screenshots. In the dashboard those tickets are marked by red arrows. Single zoomed ticket shows the last outbound message from an agent marked by a red arrow.



The documentation says:

Open Tickets / Need to be answered
Tickets that have state "Open" and are ready for work with them.

So the behaviour corresponds to the documentation description but it does not correspond to the widget title.

So where is the bug?
a) in the documentation and the software
b) in the widget title

[jojo]

works as designed. Shows Tickets in the statetype open

[pabouk]

OK, it works as it is described in the documentation as I wrote above but why the widget title says something different: "Need to be answered"?

[jojo]

sure, if it is not closed yet you need to answer and solve...