Create Slave Tickets When we create ticket?

[williamrobert1983]

Hi all,

When we create Ticket from AgentTicketPhone, we are trying to create more then 10 slaves ticket for the particular queue. I am using Kernel::System::GenericAgent::CreateCompositeOffBoard (execute custom module) under generic agent to create salve tickets in otrs-3.3.2 version. When we create slave tickets, it will take bit time to create slave tickets in back end. Is there any best way to create slave tickets from the back end. Please advice me.


Thanks,
William

[reneeb]

Do you use the event based GenericAgent or the time based? I do not understand your question. Where is the problem? Are the slave tickets created by the GenericAgent? Are there any error messages?

[williamrobert1983]

Ticket has been created event based by generic agent. Also, i am calling one file in Kernal::System::GenericAgent:Myfile which has created slave tickets.

The slave tickets created and its not a issue. But, if we use more then 20 slave tickets, the system bit slow.

I just asking you that any other way create slave tickets by event based. otherwise, no issue

thanks

[williamrobert1983]

Please anyone advice how to create slave tickets using generic agent after creating ticket through the AgentTicketPhone page.

We have some 10 queues and need to create slave tickets for those queues after creation ticket from AgentTicketPhone page.

How to create slave ticket for those queues in the backend once when click create button in the TicketPhone page??


Thanks,
WIlliam

[reneeb]

Create a script that creates the slave tickets.
In the custom module you call that script - and you have to run it in the background!

That way you still have the genericagent, but you have decoupled the ticket creation (master) from the process of creating the slave tickets.

[williamrobert1983]

Ok. thanks.