Hi all,
I'd like to know if some of you know any way to respond to articles instead of tickets. I mean when a customer want to reply to a ticket he can add a note. This note is incluided at the end of the ticket, but is there any way to answer to an specific article?
I guess I can't do this changing the configuration and I should change the code, am I right?
Thank you and regards,
Alonso R.
Respond an Article
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alonso5
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Respond an Article
OTRS 3.1.4 on Linux with MySQL database and KIX4OTRS
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crythias
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Re: Respond an Article
articles are part of tickets. Clicking reply responds to that article.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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crythias
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Re: Respond an Article
Or, do you mean, how does a *customer* respond to a specific entry?
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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alonso5
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Re: Respond an Article
Hi Crythias,
Thank you for your respond. Yes, that's what I need, we need that a customer are able to respond to a specific entry. Does it possible?
Regards,
Thank you for your respond. Yes, that's what I need, we need that a customer are able to respond to a specific entry. Does it possible?
Regards,
OTRS 3.1.4 on Linux with MySQL database and KIX4OTRS
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crythias
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Re: Respond an Article
The limitations of the Customer are exactly as the customer experiences them.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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alonso5
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Re: Respond an Article
Sorry, Crythias, you mean that it's not possible, right?
Thank you and regards,
Thank you and regards,
OTRS 3.1.4 on Linux with MySQL database and KIX4OTRS