[SOLVED]priorities, reset owner after unlocking...)

[ThomasPL10]

Hello. I've got couple questions on which I couldn'd find answers on the web.

1. Is it possible to make only couple of Priorities available for customers? For example, I've got 5 diffrent priorities, but I'd like to make customers able to choose only from two of them when they're creating a new ticket.

2. Is it possible to reset owner of the ticket, after agent or system unlocked the ticket. Unfortunately there is no option in SysConfig like "ForceOwnerResetOnUnlock" , but maybe one of you know some solution.

3. Is it possible to change which informations are shown in "Ticket information" table on the right side of ticket zoom?

4. And the last one. Is it possible to customize search window in agent interface? My goal is to make it look like search module in customer portal, which means all of the atributes on one screen.

So that's preety much it. I hope some of you know answer for some of my questions. Thank's a lot.

Oh I've almost forgotten... I'm using OTRS 3.3.2

[crythias]

1) ACL
2) You want to set "no owner" on unlock? Generic agent set owner = root@locahost
3) Filled fields show. Yes, it's possible. Ask what you want to show.
4) Yes.

[ThomasPL10]

1) ACL
2) You want to set "no owner" on unlock? Generic agent set owner = root@locahost
3) Filled fields show. Yes, it's possible. Ask what you want to show.
4) Yes.

1. Perfect! I forgot about this powerful tool

2.When agent or system unlock the ticket, I'd like to set root@localhost as an owner.

3. It's not so important for me now, maybe i'll come back to this question later.

4. Is there some settings in SysConfig? I couldn't find them.

And one more question. I'd like to change a layout of Priority/Owner/Link/Close etc. windows (I actually don't know how to describe it. This popup window which pops up when I click on one of the option during servicing a ticket as an agent) I'd love to have "Subimit" button on the top of this window, because always i have to scroll down to click on the button.

[crythias]

First, you can save a search.

Also: Edit Config Settings in Ticket -> Frontend::Agent::Ticket::ViewSearch

I'd like to change a layout of Priority/Owner/Link/Close etc. windows (I actually don't know how to describe it. This popup window which pops up when I click on one of the option during servicing a ticket as an agent) I'd love to have "Subimit" button on the top of this window, because always i have to scroll down to click on the button.

edit the dtl.

[ThomasPL10]

Awesome... I don't know why, but I couldn't find "ViewSearch" by using search in SysConfig... nevermind. Works for me

edit the dtl.

Thanks, that's what I was looking for.

The last important thing for me is my second question.

When agent or system unlock the ticket, I'd like to set root@localhost as an owner.

Have you got some idea?

Thank you a lot for your help.

[crythias]

generic agent, I guess... Nothing really good on this.

[ThomasPL10]

Ok I got it.
Once again thank you!