Salutation: How Can I Get the Username from the "From"?

[dtoom]

Hello, I am trying to set up salutations for my company. According to one source, I should be able to use <OTRS_CUSTOMER_REALNAME> in order to get the information from the from headers. Unfortunately, I am only able to get the customer's email address.

One form header would look like this:

header {
from: "store1 member: SomeSillyUserName";
}

While other form headers look like this:

header {
from: "John Doe";
}

Basically, there are several variations on the idea, but what I want to be able to do is take the from field from the first example:

"store1 member: SomeSillyUserName"

, strip off "store1 member:" and have the salutation be:

"Hello, SomeSillyUserName;" or something close to that.

Of course, I'm still unable to extract any information but the email address, so that is another problem there.

Thanks;
d.

[dtoom]

I may have a step in the right direction:

For the salutation, I put <OTRS_CUSTOMER_From>;

and I get this output:

"XYZ Member: user_name" <user_name_etcetc@xyz.shop.com>;

So, now I guess I'd like to extract "user_name"

I did attempt: <OTRS_CUSTOMER_From[10]>;

but that didn't seem to work out.